SIT50116 Legislation and Ethics in Travel and Tourism

Brief :

Organization Selected : Thomas Cook travel and tourism

Learning Outcomes and Assessment Criteria:

LO1 Interpret the legal & regulatory framework in the travel and tourism sector

justify the legal & regulatory framework of the travel & tourism sector
Discuss the air, surface and sea transport law in context to the carriage of passengers within the legal and regulatory framework

LO2 explain the legislation & regulations in context to health, safety and security in the travel and tourism sector

measure the consequences of the principles of health, safety and security legislation on the travel and tourism sector
study legislation that relates to equality.

LO3 explain the consumer protection legislation in relation to the travel and tourism sector

state the contract legislation in relation to travel & tourism customers
explicate consumer protection legislation in relation to travel and tourism customers.

LO4 Interpret the role of business ethics in the travel & tourism sector.

study ethical dilemmas faced by the travel and tourism sector
study the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business

TASK

Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)

You are employed as a Travel law consultant, based in London. You are being asked to organise a training event for Retail Travel consultants on the legal and regulatory framework in the travel and tourism sector in the United Kingdom. You will give an information pack to participants made up of leaflets addressing 1.1 and 1.2 below:

– In reference with England and Wales, explain the regulatory and legal framework of the travel and tourism sector.
You are required to Discuss the surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework of United Kingdom.

Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3)

You are working as a manager for a UK based tour operator with retail travel centres around the world. The company has begun on the process of preparing training materials for its staff on legislation and regulations relating to safety and security, health, and equality in the travel and tourism sector in the United Kingdom. You must choose a UK tour operator with retail travel centres and create management report addressing the following:

Analyse the effect of the principles of health, safety & security legislation on the travel & tourism sector in context to a UK tour operator & travel agency.
Study law framework that relates to equality in relation to a UK tour operator and travel agency.

TASK 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)

Being a travel consultant for a UK based travel agency, they are selling holiday packages from different tour operators. A travel assistant sold-out a tour package to a customer recently to Spain and has come back to the travel agency as, he was not happy with the service offered at the resort and is questioning the accuracy of information given to him at the time of booking. The travel assistant is not sure how to deal with this situation. Your line manager has recognised the need to train travel assistants on consumer protection legislation in relation to the travel and tourism sector. You are required to create leaflets to be given to the travel assistants explaining contract legislation and consumer protection legislation in relation to travel and tourism customers. Your leaflets should address the following:

Explicate declaration on legislation in regards to travel & tourism customers
state the consumer protection legislation in context to travel & tourism customers.

TASK 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3)

You work as a sustainability manager and your company aims to promote ethical behaviour in all its operations. Select one travel and tourism sector business from the following: International Airlines Group (IAG), Intercontinental Hotel group (IHG), Virgin Holidays, The British Museum, The Natural History Museum, Whitbread, Thomas Cook, TUI Group, or any other travel and tourism sector business of your choice. Carry out in-depth research by using supportive materials like books, annual reports, websites, etc., and write a management report on the role of business ethics in the travel and tourism sector addressing the following:

Study an ethical quandary featured by the travel and tourism sector.
Examine the Corporate Social Responsibility (CSR) policy of a specific travel and tourism business.

You are required to prepare this report on Thomas Cook travel and tourism company's